Google Play app scores and consumer evaluations have an effect on how Android customers see your app. By wanting by your app’s scores and evaluations, an individual can decide whether or not 1. Your app works nicely, and a pair of. your app solves their downside. From there, an individual will resolve in the event that they need to obtain your app. In fact, you need to do all the things you may to persuade them that your app is price their time. Replying to Google Play evaluations pushes you nearer to that objective.
Table of Content
Why You Must Reply to Google Play Critiques
Earlier than we soar into how one can reply, let’s speak a bit about why it’s so important that you just achieve this.
Android App Customers Examine Scores and Critiques Earlier than Downloading
First, most Android customers verify an app’s scores and evaluations earlier than they resolve to obtain. What are they in search of?
Android customers need to see a 3-star or larger ranking in addition to good evaluations. With out these, they’re going to show away out of your app and go to a competitor as an alternative. So hold your scores excessive. Builders who reply to consumer evaluations expertise a ranking enhance of +0.7 stars.
Modifications to How Google Play Calculates Common App Score
Final 12 months at Google I/O, Google Play introduced they’re altering the way in which the typical star ranking is calculated. Prior to now, the typical gave equal weight to all scores, regardless of how previous they have been. Now, to higher replicate the present state of your app, the typical ranking provides extra weight to scores on extra present app variations. That’s nice information for you as a result of you may extra simply elevate your app ranking by bettering your app.
Additionally, your rivals who might care much less about updating their app will fall behind. So so long as you’re at all times working in the direction of larger and higher, you’ll be taking the lead. Responding to evaluations reveals your present and potential customers that you just’re doing precisely this. The reply area provides you the excellent probability to immediately inform Android customers of recent options and bug fixes that will probably be launched quickly.
Speak with Your Customers, Not at Them
Additionally, replying to Google Play evaluations opens one other communication channel between you and your customers. That is the way you construct a loyal consumer base. Speak with them as an alternative of at them. Discover out what different options they need and what issues they’re dealing with. Then allow them to know you’re engaged on it. When your responses are assembled with a powerful model voice, you additionally enhance model consciousness and strengthen your total app Store presence.
Moreover, app customers who obtain a developer’s response to their Google Play evaluation are more likely to edit their initially detrimental evaluation right into a constructive one.
App Scores Have an effect on Google Play Store Rank
Lastly, your common app ranking impacts App Store Optimization and your Google Play rating. The upper your ranking is, the higher you’ll rank within the search outcomes. So when your app is within the 4-star ranking vary, it is going to be seen and located by many extra Google Play Store guests.
Reply to Google Play Critiques with App Radar
Remodel the way in which you reply to Google Play evaluations with App Radar. In our Critiques function, you’ll be capable of reply to twenty evaluations a month with a free account. Right here’s the way it works.
Replying to and Translating Google Play Critiques
First, create a free account then head to the Scores and Critiques part. The Critiques tab hosts your entire Google Play consumer evaluations. You’ll be able to filter for answered and unanswered to make sure that you’ve responded to each consumer.
Once you submit a reply, it will get immediately revealed to Google Play Store. There are not any additional actions that it’s a must to do at this level.
You could obtain evaluations in languages apart from English. To raised join together with your customers, we’ve built-in a translate operate. You’ll be able to rapidly translate consumer evaluations into English and make responding a breeze.
Utilizing Reply Templates to Construct a Sturdy App Model
One other essential function is Templates. Responding and ensuring that you just keep in a branded voice can turn into complicated, particularly whenever you’re working in a crew setting.
To make sure that your replies are constant and environment friendly, we’ve created Templates. Right here you’ll discover pre-made responses that contact on a number of widespread Google Play evaluation subjects. If these don’t fulfill your wants, then go forward and create your individual templates. You’ll be able to even save previous replies as templates to make use of them once more.
Enhancing Replies You Already Submitted to Google Play
There are occasions when circumstances name for an edit to the reply you already submitted to Google Play. All of us make errors. So that will help you with any hiccups which will happen, you may simply edit revealed solutions to consumer evaluations in App Radar. All it’s a must to do is click on on “edit reply” and submit a brand new response.
How Will Customers Know That I Responded to Their Google Play Assessment?
It may possibly take as much as 24 hours to your reply to point out on Google Play. As soon as your response is posted publicly to Google Play, Google will ship an e mail and a push notification to the consumer. The notification will allow them to know that they’ve acquired a developer response and the next info:
- Identify of your app
- Date of the consumer’s evaluation
- Person’s ranking & evaluation of your app
- Your reply
- Hyperlink to contact you by e mail (utilizing the contact e mail handle listed in your app’s Storeitemizing web page)
And as we talked about earlier, unhappy customers who get a response to their evaluation will change their detrimental evaluation to a constructive one.
Be certain to let customers who needed a specific function know that you just’ve now fulfilled their request! They’ll recognize that you just take their suggestions critically and that they’ve a say within the apps they use.
The identical goes for customers who skilled a bug. Reply to their evaluation and inform them that you just’ve launched a brand new replace that fixes the issue. Don’t overlook to say that you might be grateful they caught the bug and are serving to you make your app higher.