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Constructing relationships requires constant and personalised experiences throughout all touchpoints. Knowledge performs an important function in delivering related, well timed content material. Well being and wellness apps aren’t any exception and are rapidly innovating to make it simpler for shoppers to entry and monitor their medical data utilizing cell apps. Whereas environment friendly use of well being information to supply priceless companies turns into extra widespread, the necessity to shield the information captured by apps can be changing into obvious.


Guaranteeing that buyer information is secure and safe is one among our prime priorities. CleverTap is now compliant with the Well being Insurance coverage Portability and Accountability Act (HIPAA) to help companies that deal with private health-related information. HIPAA requires the safety and confidential dealing with of Protected Well being Info (PHI) by lined entities who’re people and organizations which can be topic to its necessities. By changing into HIPAA compliant, CleverTap helps prospects fulfill HIPAA necessities to take care of compliance.

What’s HIPAA and What’s Thought-about Protected Well being Info (PHI)?

HIPAA is a US federal legislation that implements nationwide requirements to guard delicate affected person well being data from being disclosed with out the affected person’s consent or information. The HIPAA Privateness Rule protects all individually identifiable well being data and impacts how it’s accessed, saved, and shared in any kind or media, whether or not digital, paper, or spoken aloud. The HIPAA Safety Rule requires applicable administrative, bodily, and technical safeguards to make sure the confidentiality, integrity, and safety of digital PHI.

PHI is any data that can be utilized to establish a person searching for healthcare. It contains identification data, medical data, conversations with docs and different healthcare professionals, and billing data with affected person identifiable data on it. Examples of PHI embody affected person identify, handle, cellphone numbers, dates (delivery, admittance, discharge) medical report numbers, account numbers, and electronic mail addresses.

HIPAA Guidelines Apply to Lined Entities and Enterprise Associates

HIPAA requires the safety and confidential dealing with of PHI by lined entities. Any group that falls below the definition of lined entity below HIPAA has to conform. Lined entities embody well being care suppliers, well being plans, and well being care clearinghouses that electronically retailer and transmit any well being data. If these entities create their very own cell functions that acquire, retailer, or use PHI, then these cell apps have to be HIPAA compliant.

By legislation, the HIPAA Privateness Rule applies solely to lined entities. Nevertheless, most well being care suppliers and well being plans don’t perform all of their well being care actions and capabilities by themselves. A enterprise affiliate is an individual or entity that collects, shops, maintains, or transmits any PHI on behalf of a lined entity.

HIPAA is A part of Our Total Dedication to Knowledge Privateness & Safety

CleverTap is now HIPAA compliant to raised help all manufacturers working with PHI together with many well being and wellness corporations.

Along with HIPAA, CleverTap gives sturdy safety options and meets international compliance requirements. CleverTap regularly invests in individuals, processes, and know-how to adjust to worldwide requirements and regulatory necessities.

To make sure the very best degree of information safety, CleverTap applies probably the most rigorous administrative, technical, and bodily safeguards.

Consumer information is at all times protected by adhering to the very best safety requirements and encryption.

  • CleverTap is hosted on Amazon Net Companies, the world’s most safe international infrastructure platform. Knowledge is saved in unbiased AWS servers, separated by area.
  • Whereas buyer information in a area is saved in the identical server, it’s logically separated by a number of methods to ban information transfers between prospects.
  • Knowledge in transit is encrypted utilizing the newest TLS protocols.
  • Safety testing is built-in all through the software program growth lifecycle.
  • Safety is maintained all through the appliance, community, and information layers.

Organizations have full management over information entry and authorizations.

  • CleverTap gives highly effective and versatile options in order that solely approved workers has entry, together with two-factor authentication, single sign-on, role-based entry management, superior role-based entry management, and marketing campaign approval workflows.

International Compliance and Certifications

  • CleverTap’s cloud service supplier, AWS, complies with a variety of safety requirements.
  • CleverTap meets international, regional, and industry-specific compliance requirements together with GDPR (Europe), GDPR-Ok (Europe), COPPA (United States), CCPA (California), and HIPAA BAA (well being {industry}). These compliance requirements govern assortment, storage, and sharing of a consumer’s private information.
  • CleverTap is ISO-27001 (international), SOC 2, and Protected To Host licensed. The processes, safety controls, and know-how utilized by CleverTap are audited by third-party corporations or unbiased auditors.

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