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Reaching out to WhatsApp assist is getting simpler now with a brand new built-in choice allowing you to get responses from a assist agent immediately in a WhatsApp chat.


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WhatsApp launches in-app assist

Based on WABetaInfo, the Meta-owned messaging service has been testing this function with a small fraction of its consumer base since at the very least March 2021. The function then disappeared solely to resurface in model, which is now stay on App Retailer. You could not see this function even when you replace your copy of WhatsApp for iPhone to model as a result of WhatsApp usually releases new options in levels.

You may select whether or not to obtain responses from a WhatsApp agent by way of e-mail or by a WhatsApp chat. To guard your privateness, WhatsApp assist chats are all the time marked with a inexperienced verified checkmark. If you happen to get a response from an individual that doesn’t have a inexperienced verified checkmark, this isn’t a WhatsApp assist agent that’s contacting you.

Easy methods to contact WhatsApp assist from throughout the app

Each time you attain out to WhatsApp utilizing a built-in choice, you’ll be able to select whether or not to obtain responses by way of e-mail or in a WhatsApp chat.

  1. In WhatsApp for iPhone, hit “Settings” on the backside
  2. Select “Assist” from the basis listing
  3. Choose the choice labeled “Contact Us”
  4. Sort out your message, then select “Subsequent” to proceed

Earlier than you ship away your assist question, you’ll be able to elect to obtain any responses by way of e-mail as an alternative of a WhatsApp chat, which is the default choice. To take action, hit the hyperlink “Ship by way of E-mail”. Moreover, slide the change labeled “Embrace Gadget Info” to the ON place to assist WhatsApp resolve the problem you’re having by analyzing crash and utilization logs.

Different info could also be shared whenever you use this feature, together with your cell phone quantity, whether or not you’re related to the community by way of a 3G, LTE, 4G or 5G service, or a Wi-Fi community. Sending this info is totally non-compulsory.